Dispatcher - Customer Service Representative (Part Time/Full Time)

Posted 17 days ago

1800plumber airFair Lawn (NJ)

Dispatchers, Except Police, Fire, and Ambulance Plumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Junior

SALARY

$20.00 per hour

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About the role

Office Staff Position We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.

Benefits:

Paid holidays
Competitive salary
Opportunity for advancement
Paid time off
Training & development

Requirements:

Have a courteous and pleasant demeanor
Greet visitors to the building
Perform clerical and mail processes
Take inbound calls being the first impression for the customer.
Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
Make sure the phone is answered by the 3rd ring using the approved greeting each time.
Technician scheduling
Handles invoice process
Enable calls to answering service at end of day.
Additional duties as directed by owners/manager

Other requirements:

Clean background
Pass drug test
Reliable transportation
Active cell phone
Valid driver's license

Note: Salary based on experience

Compensation: $20.00 per hour1-800-Plumber +Air is the premier plumbing and HVAC company in your area that focuses on providing unmatched service for our customers. Here at 1-800-Plumber +Air, we have a Win/Win/Win model. First and foremost, it is important for our customers to win. Meaning, they get the quality of service that they deserve with the honesty and integrity that they want. Second, it is important that you win as being part of our team. We will work together to make sure that we put a plan in place that allows you, as being part of our team, to help you accomplish your goals. Third, it is for we as the company to win. We know that when all 3 parties win, it creates for a fantastic experience and work environment. Come be part of a team that will help you grow and accomplish the goals and dreams that you have always wanted. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.

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