Part Time Member Service Rep/Receptionist - 25 hours/week - M-F

Posted yesterday

towne family of companiesNorfolk (VA)

Receptionists and Information Clerks Commercial Banking

SENIORITY

Entry

SALARY

$20.00 - $23.50 per hour

Apply

About the role

TowneBank Job Opportunity TowneBank has a culture that: Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community. Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

Essential Responsibilities:

Welcoming members to TowneBank, determining the nature of their business and directing them to the appropriate person or department
Operating the bank's main telephone line and assisting callers by transferring them to the appropriate party or taking messages from the caller
Becoming familiar with TowneBank's locations, hours, telephone numbers and individuals so that routine questions can be answered with ease
Handling monetary transactions for members and enters them in the Bank's software programs and provides receipts
Following the Bank's security guidelines on a daily basis
Staying abreast of the Bank's check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements
Reviewing member accounts to make appropriate decisions regarding the requested transaction
Accurately keeping cash drawer in balance on a daily basis
Promoting TowneBank and its products and services
Providing exquisite service to members in person, on the phone or by email
Displaying a professional appearance and behavior

Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).Other duties as assigned. Minimum Required Skills & Competencies: Has a minimum of 12 months customer service experience with a single employer Has basic computer skills including Outlook, Excel, Word and Bank software programs Has flexibility to learn and grow as new systems or processes emerge Has the ability to keep cash drawer in balance on a daily basis Has the ability to accurately process monetary transactions in a timely fashion Has a proven ability to give our members excellent service in person, on the phone, and by email Has the ability to work as an integral team player Is punctual Desired Skills & Competencies: Prior receptionist experience Prior member service/teller experience at a bank

Physical Requirements: Express or exchange ideas by means of the spoken word via email and verbally. Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time. Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation. Not substantially exposed to adverse environmental conditions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities. The expected compensation range for this opportunity is $20.00/hr. to $23.50/hr. The good faith compensation ranges are based on the role, market, budget, internal equity, and candidate qualifications. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.