Desktop Support Technician

Posted 5 days ago

gtn solutionsMiami Springs (FL)

SENIORITY

Mid

About the role

Responsibilities:

Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.
Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets.
Imaging devices, including desktops, laptops, and other devices as needed.
Install, configure, troubleshoot infrastructure – server/network devices.
Handle IT shipping/receiving and dispatch of devices to users.
Track hardware inventory, handle any issues and find resolutions for users.
Handle tickets in Service
Now in a timely manner.
Assist in resolving technical escalations that arise during service delivery.
Be highly adaptable and a self-starter.
Work well with different types of management styles.

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.