Senior CX Consultant: Ground Freight & Cold Chain (Charlotte)

Posted yesterday

apm terminalsCharlotte (NC)

Cargo and Freight Agents Freight Transportation Arrangement

SENIORITY

Senior

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About the role

Maersk is seeking a Senior Customer Experience Consultant to serve as the primary liaison between a key customer and our operational teams for Ground Freight and Cold Chain solutions. You will oversee shipments from booking to final delivery, provide proactive updates, and coordinate across dispatch, brokerage, and carrier teams at our Charlotte site. The role emphasizes customer service excellence, problem solving, and cross-functional collaboration in a fast-paced environment.

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