Customer Support Specialist (SaaS)
$30.00 - $35.00 per hour
ApplyCustomer Support Specialist (SaaS)
Posted yesterday
SENIORITY
Mid
SALARY
$30.00 - $35.00 per hour
About the role
- Assisting customers through email, text, phone calls, screen sharing, and live chat
- Owning a steady flow of T1 tickets, resolving complex technical issues for customers
- Effectively communicating technical information to both technical and non-technical users
- Escalating technical issues as needed, resolving issues while displaying empathy
- Joining meetings, contributing to administrative tasks, and working on personal development and up-skilling as time allows
- Proactively surfacing process and product improvements, assisting with ad hoc projects
- Working with SMB, mid-market, strategic, and enterprise customers
- Providing customer insights – surfacing trends, risks, and up-sell opportunities
- Building relationships with both customers and internal team members
- 3+ years of experience in a SaaS startup environment in a customer-facing support role
- Well-versed in Tier 1 incident response for a technical platform/product
- Experience with data, reporting, user permission, scheduling, payments, inventory is ideal
- Detailed, professional, empathetic – with a desire to learn, grow, and advance your career
- Compensation$30.00 - $35.00 per hour
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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