Vice President, Marketplace Operations

Posted 17 days ago

confidentialEl Paso (TX)

Marketing ManagersSoftware Publishers

SENIORITY

Manager

About the role

Vice President, Marketplace OperationsAbout the CompanyFast-growing mobile ticketing companyIndustryEntertainmentTypePrivately Held, VC-backedFounded2013Employees201-500Funding$26-$50 millionCategoriesInternetTechnologyEntertainment & RecreationBaseballBasketballBoatingCaliforniaFootballHockeyMobile CommerceSan FranciscoSoccerStephen CurryAndroidAppsE-CommerceiOSMedia and EntertainmentMobileMobile AppsPhotographySportsSpecialtieslast minute ticket dealsuser experienceaccess live entertainmentmobileconcertstheaterssportsmusicartsgatherings & moreand machine learningBusiness ClassificationsB2CMobileMarketplaceAbout the RoleThe Company is seeking a Vice President, Marketplace Operations to lead the transformation of the post-purchase fan experience. This executive role is pivotal in redesigning the operating model to ensure that the fan experience after the buy button is seamless and efficient. The successful candidate will be responsible for owning the full arc from post-purchase to resolution, with a focus on AI-powered systems that prevent issues before they impact the customer. This includes architecting and owning conversational AI systems, building product feedback loops, and driving margin improvement through excellent post-purchase operations. The role demands a leader with a proven track record in AI-native CX system design, product influence, and a deep understanding of post-purchase metrics and margin fluency. Applicants for the Vice President, Marketplace Operations role at the company should be AI-native operators with a strong background in consumer marketplaces, ticketing, travel, or similar businesses. The ideal candidate will have at least 7 years of experience in a relevant industry, with a clear focus on post-purchase experience as a key driver of customer retention and business margin. Executive presence is essential, as the role involves influencing across various functions and sitting on the leadership team. The company values diversity and is an equal-opportunity employer, dedicated to creating an inclusive environment where all employees can thrive.Hiring Manager TitleCEOFunctionsOperationsProduct Management

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.