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David Careers

Customer Support Specialist

Posted 6 days ago

kommissaryBronx (NY)
Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$22/hour

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About the role

Customer Support Specialist (Call Center)
Location: Long Island City (On-Site)
Job Type: Full-Time Pay: $20$22/hour, based on experience Reports to: Director of Operations Fluent in English and Spanish (Required)
About the Role: Kommissary is a social enterprise on a mission to spread joy through food. We produce and deliver high volumes of meals spanning a diverse array of cuisines to every demographic in New York City. We're looking for a bilingual Customer Support Specialist to join our call center team. In this role, you'll be the first point of contact for our English- and Spanish-speaking customers, providing friendly, accurate, and efficient support over the phone and by email.
Responsibilities:
  • Answer inbound calls and respond to customer inquiries in both English and Spanish
  • Troubleshoot and resolve customer issues, questions, and complaints professionally
  • Accurately document customer interactions and update account records in the CRMEscalate complex issues to the appropriate department or supervisor when needed
  • Meet or exceed individual performance metrics (call quality, handle time, customer satisfaction)
  • Follow company scripts, policies, and procedures while maintaining a natural, helpful tone
  • Stay current on product/service knowledge, promotions, and policy changes
Requirements:
  • Bilingual fluency in Spanish and English (required verbal and written)
  • High school diploma or equivalent 1+ year of customer service or call center experience preferred
  • Strong communication, active listening, and problem-solving skills
  • Comfortable using computers and CRM software
  • Ability to work in a fast-paced environment while maintaining professionalism and patience
  • Reliable attendance and punctuality
What We Offer:
  • $20$22/hour based on experience
  • Health benefits including vision and dental, 401k, commuter benefits
  • Opportunities for growth and advancement

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