Remote Certification Team Leader- Crop/Livestock

Job Description: Certification Services Team Leader- Crop/LivestockThe Certification Team Leader provides leadership, supervision, and operational oversight for a designated Certification Team (Crop, Crop/Livestock, or Handler). The primary responsibility of this position is to develop, support, and manage the Certification team members to ensure high-quality certification review services, exceptional client service, and compliance with the National Organic Standards. This position is responsible for staff performance, training, workflow management, and team development while maintaining sufficient technical expertise to support certification activities and organizational goals. Reports to: Certification Services Director                                      Department: Certification ServicesEmployment Status: Full-Time                                                         FLSA Classification: ExemptLocation: Remote                                                                              Revision Date:6/2026Accepting applicants in the following states:  FL, IA, KY, ME, MN, OH, PA, VA, WISupervisory Responsibilities: Provides day-to-day leadership, coaching, and support to the Certification TeamParticipates in the recruitment, training, and onboarding of the Certification TeamIdentifies, plans, facilitates, and documents continuing education training for certification staff as needed and required by the National Organic StandardsEstablishes performance expectations and holds team members accountable for achieving quality, productivity, and service goals. Provides constructive feedback and timely performance evaluations of direct reports Conducts regular one-on-one meetings with direct reports to support employee development and engagementResponsible for the workflow of the Certification Review TeamsFosters a positive, collaborative, and inclusive team cultureResolves personnel and workflow issues in a timely and professional mannerEnforces personnel policies and rules consistently and in collaboration with Human Resources. Handles discipline and termination of employees in accordance with MOSA policy and in collaboration with HR Duties/Responsibilities:Provides excellent service to all stakeholders, including staff, inspectors, clients, and consumers.Maintains certification review competency by participating in certification review activities as needed to support team production and operational demands Supports the development, maintenance, and continuous improvement of MOSA's certification program: Analyzes internal systems and processes to ensure compliance with industry regulations and accreditation requirements Identifies operational risks and recommends strategies to improve consistency, efficiency, and program integrity Participates in internal audits, accreditation audits, and regulatory reviewsCommunicates emerging issues, trends, and recommendations related to the certification policies, procedures, and program operations and/or development related to certification policies, as needed or as requiredSupports the development, revision, and implementation of databases, systems, Organic System Plans (OSPs), certification forms, policies, and related program documents Collaborates with other departments to advance organizational goals and continuous improvement initiatives Other Duties: Continue annual education to maintain a comprehensive understanding of the National Organic Program, National Organic Standards, the National List, Certification Department Policy Manual, and other MOSA verifications or certificationsMaintains a comprehensive understanding of MOSA’s policies and procedures as outlined in MOSA’s Program Manual, Employee Manual, and MOSA’s Mission, Vision, and ValuesMaintains familiarity with current issues affecting the organic industryParticipates in Working Groups and/or ad hoc groups as needed or directedUndertakes any other tasks or duties needed or as assignedInspection Duties(Optional):Conduct inspections as needed to support certification operationsMust meet MOSA inspector qualification and travel requirements as noted in the Inspector job descriptionEducation/Experience:Minimum of two years of experience supervising, mentoring, or leading staffDemonstrated experience managing employee performance, workload distribution, and staff developmentPractical experience required, including a minimum of three years of experience and/or education in agriculture, food processing, and/or equivalent organic industry experienceMinimum of three years of experience in National Organic Program regulatory oversight is requiredProject management experience preferredExperience managing remote teams preferredSkills/Qualifications:Demonstrated ability to lead, motivate, and develop staffStrong supervisory, coaching, and conflict-resolution skillsAbility to build trust, foster accountability, and create a positive team cultureAbility to prioritize work, manage competing demands, and delegate effectivelyStrong decision-making and problem-solving skillsStrong verbal and written communication skillsAbility to collaborate effectively across departmentsStrong organizational and administrative skillsProficient with Google Suite, word processing, databases, and internet researchPhysical Requirements:Ability to spend long periods of time working on a computerOccasional travel to industry events Inspection Requirements (optional):Ability to traverse uneven terrain at inspections Valid driver’s license and ability to travel independently to and from inspections Work in outdoor weather conditions and around all species of livestock