Central Matching Team Support Associate

Central Matching Team Support Staff Referral & Administrative Support Aunt Martha's Health & Wellness is seeking an organized, detail-oriented professional to join our team as Central Matching Team Support Staff. This is a great opportunity for someone with experience in administrative support, healthcare, human services, social services, case coordination, referrals, or data management who enjoys keeping information organized and helping teams work together. You'll play an important behind-the-scenes role supporting programs that serve children and families involved with the Illinois Department of Children and Family Services (DCFS). Your work will help ensure referrals are processed accurately, information reaches the right people, and cases continue moving forward. Previous DCFS experience is helpful, but not required. What You'll DoReferral Coordination & Communication Coordinate incoming referrals and ensure required information and documentation are complete. Communicate with casework staff, provider agencies, internal teams, and DCFS partners. Help prioritize urgent and emergency referrals. Monitor referral activity and follow up when additional information is needed. Provide backup support for centralized email communications and referral correspondence. Data Entry, Tracking & Reporting Enter and maintain referral and case information across multiple electronic systems. Review information for accuracy and completeness. Maintain organized electronic documentation and records. Generate, review, and assist with reports used to track program activity. Help identify missing information, discrepancies, and outstanding follow-up items. Administrative & Program Support Provide day-to-day administrative support to the Central Matching Team. Assist staff with referral systems, documentation, and data-management processes. Help monitor referral workflows and matching activities. Participate in meetings, trainings, and quality-improvement initiatives. Support special projects and other administrative needs as assigned.

At Aunt Martha's Health & Wellness, we are committed to supporting the well-being of the communities we serve, improving access to essential services, and providing compassionate healthcare and wellness services to those who need them most. Our Central Matching Team supports the Clinical Intervention for Placement Preservation (CIPP) and Discharge Clinical Intervention for Placement Preservation (D-CIPP) programs. This position works closely with internal teams, provider agencies, casework staff, and the Illinois Department of Children and Family Services to help ensure referrals are handled efficiently and accurately. If you have strong administrative skills, enjoy working with information and data, and want an opportunity where your work supports children and families, we encourage you to apply.