Customer Experience Leader - Strategy & Insights

Posted 16 days ago

first focus itMascot (TN)

First-Line Supervisors of Personal Service Workers Administrative Management and General Management Consulting Services

SENIORITY

Manager

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About the role

First Focus is seeking a senior leader to own the customer experience strategy across delivery teams, turning feedback into improvements that make interactions easier, faster, and more proactive. You will champion a customer-first culture, influence leaders without direct authority, and help teams deliver a Super-Green experience that keeps customers informed. This cross-functional role reports to the Chief Experience Officer and offers flexible hybrid work, competitive salary, and growth

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.