Customer Support Representative (Customer Advocate)

Customer Service RepresentativeLocation: Miami Lakes, FLEmployment Type: Full-time Supporting: Customer Care$18.00 per hourWe're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challengesand we do it better than anyone else.As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.Here's What the Job Really Looks LikeYou're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.How You'll Make an ImpactGuide customers through questions, concerns, or challenges they encounter while using the product or serviceListen actively to understand the root of the issue and provide clear, effective solutionsRecord detailed call information for auditing, reporting, and follow-up purposesMaintain and update customer records to ensure accurate and current informationIdentify opportunities to introduce customers to new or enhanced services that meet their needsProvide recommendations and guidance in a way that adds value and enhances the overall customer experienceWhat'll Set You Up for Success Required:High school diploma or GED6 months of customer service or sales experience preferredFor Internal Candidates:Must not be on any corrective action or performance plansMust have held your current position for 6 monthsMust have relevant industry/program experienceLocation Note: We're currently hiring for this position in Miami Lakes, Florida.Why Alorica?Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.TIDE is our connection group built around real conversations, shared experiences, and genuine belonging.MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culturewe build it, live it, and keep making lives better every day.What We Offer:Health, dental, and vision coverage with HSA optionsPaid time offFlexible pay options: daily or weekly pay401(k) retirement planLeadership development programs that really grow your careerOpen access courses through Alorica AcademyPaid training and tuition reimbursementEmployee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and moreEmployee assistance program for personal and professional supportAdditional voluntary benefits to meet your individual needsOur ValuesBold We challenge conventions and take smart risksRelentless We deliver results, no matter what it takesConnected We work as One Alorica because we're stronger togetherTrue We show up as our authentic selves, every single dayReady to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today!Equal Opportunity Employer Veterans/Disabled