Customer Service Representative

Responsibilities: Lead and support a small team of Customer Service Representatives, including training new employees, reviewing work for quality, and holding team members accountable Receive and respond to customer phone calls, emails, voicemails, and other inquiries in a professional and timely manner Process customer orders and provide product information, pricing, order updates, and general support to customers and sales representatives De-escalate customer concerns, troubleshoot issues, and provide solutions to complex customer service challenges Complete invoicing, order acknowledgements, RMAs, warranty orders, freight damage claims, and other customer service documentation Support order entry, inventory inquiries, customer setup, sales order inquiries, and other customer service processes within Syspro Prepare basic customer quotes and maintain customer and quote information within CRM systems Coordinate freight estimates and pickups and file freight claims with shipping companies Maintain accurate daily logs and monitor order-entry quality to support established accuracy goals Partner with the sales team to provide phone, email, quoting, and general customer support

Requirements: Minimum 5 years of customer service experience Strong leadership skills with the ability to train, develop, and oversee a small customer service team Excellent written and verbal communication skills with strong attention to detail Ability to multitask, switch priorities, and solve problems in a fast-paced environment Strong organizational skills with the ability to retain information and respond quickly to customer needs Typing speed of approximately 40 WPM; 10-key experience preferred Reliable, self-motivated, and comfortable working within a small team All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com#HPIND