Senior Site Reliability Engineer

We need a Senior SRE to ensure Xident's verification platform runs at 99.99% uptime. You'll own SLOs, incident response, and production reliability for a system that processes millions of identity verifications — where downtime means blocked users and lost revenue for our customers. Xident is building the future of digital identity verification. Our platform enables businesses to verify users' ages and identities in seconds, while respecting privacy through our unique "Verify Once, Access Everywhere" model. Founded in 2023, we've already processed over 10M+ verifications processed and serve 500+ businesses. We're a remote-first company with team members across 12 countries. Our mission is simple: To make identity verification seamless, private, and accessible for everyone. We believe privacy and convenience shouldn't be mutually exclusive, and we're proving it every day. 25+ Team members 500+ businesses Customers 12 Countries What You'll Do Define and enforce SLOs/SLIs across our Go API, Python OCR workers, and PostgreSQL infrastructure Own incident response — build runbooks, lead postmortems, and drive reliability improvements Design and maintain our observability stack: Prometheus metrics, Sentry error tracking, structured logging Implement chaos engineering practices to proactively identify failure modes Optimize database performance — query tuning, connection pooling, and Neon PostgreSQL scaling Build capacity planning models and ensure our infrastructure scales with customer growth What We're Looking For 7+ years of SRE, platform, or production engineering experience Expert knowledge of Prometheus, Grafana, and alerting at scale Deep experience with PostgreSQL operations — replication, backup, disaster recovery Strong coding skills in Go or Python for building tooling and automation Experience running production systems at 99.9%+ availability Proven incident response leadership and blameless postmortem culture Nice to Have Experience with Neon or other serverless PostgreSQL platforms Background in SOC 2 or GDPR compliance from an infrastructure perspective Familiarity with GPU infrastructure reliability for ML workloads Our Hiring Process We respect your time and aim to complete the entire process within 2-3 weeks. Here's what to expect: 1 Application Review 3-5 days Our team reviews your application within 5 business days. We look for relevant experience, passion for our mission, and alignment with our values. 2 Initial Call 30 minutes A 30-minute video call with our recruiting team to learn about your background, discuss the role, and answer your questions about Xident. 3 Technical Assessment 1-2 hours Role-specific evaluation—this might be a coding challenge, portfolio review, case study, or technical discussion depending on the position. 4 Team Interviews 2-3 hours Meet with 3-4 team members including your potential manager and cross-functional partners. We assess technical skills, collaboration, and culture fit. 5 Final Interview 45 minutes A conversation with a company leader to discuss your career goals, our vision, and ensure mutual fit. This is also your chance to ask strategic questions. 6 Offer 24-48 hours If it's a match, we move quickly. Expect a competitive offer within 48 hours of your final interview, with clear details on compensation and equity.