Help Desk Technician
prokatchersScottsdale (AZ)
About the role
Job Title: Help Desk Technician Location: Phoenix, AZ 85021
Duration: 03 Months
Job Description:
Provide Tier 1/Tier 2 technical and application support for Human Services users, with a focus on Microsoft Dynamics 365, troubleshooting, ticket resolution, and business continuity.
Responsibilities:
Provide phone, email, ticket, remote, and onsite support.
Troubleshoot and resolve Tier 1/Tier 2 issues.
Support user accounts, access, permissions, password resets, and unlocks.
Document incidents, resolutions, and escalations in the ticketing system.
Triage application, infrastructure, data, and security issues.
Support system upgrades, migrations, and implementations.
Create knowledge articles, SOPs, user guides, and training materials.
High school diploma/GED required.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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