Dispatch Operations Specialist

Key Responsibilities: Manage daily dispatch operations within the assigned region and monitor key metrics (dispatch completion rate, pickup task completion rate, on-time arrival rate).Coordinate with 58 DSPs (delivery service providers); track execution by drivers and DSP dispatch teams to ensure daily pickup tasks are completed as planned. Handle daily operational exceptions: driver lateness, missed pickups, uncollected shipments, merchant refusals, address issues, handover exceptions. Resolve standardized issues per established SOPs; coordinate with backbone network, merchant operations, product, or system teams when necessary. Conduct quality checks on pickup POP and drop-off POD to ensure operations and data feedback meet platform standards. Support consumables-related operations: daily route planning, inventory check coordination, settlement support. Participate in daily stand-ups, weekly meetings, incident retrospectives, and operations training; consolidate SOPs to continuously optimize dispatch processes.

Requirements: Experience in logistics operations, transportation dispatch, or service provider management; e-commerce logistics background preferred. Experience managing DSPs or fleet operations is a strong plus. Basic understanding of pickup, sorting, and handover workflows, with strong judgment in handling operational exceptions. Strong sense of ownership and solid execution in a fast-paced environment. Data-driven mindset; able to identify issues through operational metrics and drive improvements.

Working hours: approximately 1:00 PM 10:00 PM (aligned to the assigned region's local time), weekend rotation required, overtime when necessary. English fluency required for daily work communication.