Video Security Monitoring Agent- On site

Primary Responsibilities: Continuously monitor, observe, and accurately interpret live video and alarm system information displayed on computer monitors and respond to alarm activations in accordance with client instructions. Act as a point of contact for Netwatch North America's customers globally who are experiencing security breaches and service issues. Respond appropriately to emergency and non-emergency situations. Follow standard operating procedure when managing and responding to all security related calls or incidents. Responsible for inbound and outbound phone calls to police and responding agencies. Demonstrate an exceptional level of customer service. When intrusions occur, create detailed Incident Reports – which would include documentation of all contacts reached and actions taken.

Position Requirements: This position requires strong verbal communication and customer service skills. This is a computer-based position with intervention communication via telephone only (employees are not on-site on client properties).

Required: High School Diploma or Equivalent. Strongly preferred - at least one (1) year CCTV/ Security video monitoring experience. Strongly preferred – at least one (1) year customer service experience. Exceptional attention to detail, required. Ability to communicate clearly; clear and consistent speech, reading, and writing in English, required. Strong critical thinking skills with the ability to exercise good judgement under pressure. Ability to accurately interpret information displayed on computer monitors, observe on-screen activity, read detailed text and graphics, and promptly respond to system alerts, notifications, and other operational events. Ability to work in-office; be punctual and arrive at work on time. Ability to remain focused and awake while working. Ability to multitask. Ability to work at a desk for extended periods of time (sitting or standing). Comfortable typing, navigating, reading, and interpreting documentation on a Windows based computer. Basic mental math for converting time zones and reading military time. Ability to work holidays and weekends when a weekend or holiday falls on scheduled work-shift. Work Environment and Physical Requirements This role is primarily performed in an office environment, with extended periods of sitting at a desk and working on/viewing a computer. Occasional standing, walking, bending, or reaching may be required. Must be able to use standard office equipment, including computers, phones, copiers, and printers. The role may involve minimal lifting (up to 15 pounds) for handling files, supplies, or promotional materials. As a dynamic organization, business needs and priorities change from time-to-time. As a result, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Employment-at-Will: Employment at Netwatch Group is at-will and for no specific duration. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, except as otherwise provided by law or written agreement.

Equal Employment Opportunity: Netwatch Group is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, ethnicity, religion, color, sex, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, marital status, uniform servicemember and veteran status, pregnancy, over 40, disability, protected medical condition, genetic information, domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws. Nondiscrimination will apply to all aspects of the employment relationship, including hiring, discipline, termination, promotions, transfers, reductions in force, compensation, benefits, and training.

Reasonable Accommodation: Netwatch Group is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and hiring process. If you need assistance or accommodation due to a disability, please contact us at HR.US@netwatchgroup.com.Background Check Disclosure: candidates who have been extended an offer of employment for this position may be subject to a background check and/or drug screening as part of the hiring process.