Front Desk / Manager-in-Training

Posted 2 days ago

scenthound san diego caSan Diego (CA)

Receptionists and Information Clerks Pet Care (except Veterinary) Services

SENIORITY

Mid

SALARY

$24–29/hr

Apply

About the role

Job Description

Benefits:

Free food & snacks
Free uniforms
Training & development 401(k)
Company parties
Who We Are Looking For:

We’re looking for a friendly, organized Front Deck to be the face of our Scenter. You’ll greet every dog and dog parent, drive membership sign-ups, and keep the front of house running smoothly—while learning every part of how a Scenter operates. This is a hands-on role with a clear path into Manager-in-Training for someone who’s ready to learn the business, coach up, and take on more over time. The right person is warm with people, calm under pressure, and eager to grow. Compensation & Schedule: Total pay $24–29/hr (base plus tips) Base pay $18–20/hr, with an average of $6–9/hr in service tips on top Merit-based raises as your skills and leadership grow A clear path into Manager-in-Training and beyond through Scenthound career pathing Eligible for overtime, paid sick leave, and meal and rest breaks per California law 401(k) retirement plan Complimentary Scenthound membership for your own dog Why Work at Scenthound: We’re a membership-based dog wellness brand that provide: A clear career path. A defined track from Front Desk into Manager-in-Training into Assistant General Manager, Scenter Manager, and beyond. Room to grow. Supportive coaching and real opportunities to lead. A team that has your back. Open, supportive communication front to back. A culture built on our values: Dog First, One Pack, Bring Love, Seek Growth, Make a Difference.

What You’ll Do:

Greet every dog and dog parent, check dogs in and out, and set the tone for a warm, professional experience
Drive membership—explain the Scenthound wellness model, convert trials to memberships, and hit sales and rebooking goals
Support scheduling and the daily flow at the front of house
Log each dog’s health indicators and details in the S.C.E.N.T. Check app
Handle client questions and concerns with professionalism and follow-through
Keep the lobby and front of house clean, stocked, and on-brand
Support payments, point-of-sale, and accurate record-keeping
Cross-train in every Scenter role—Scent Tech and Member Associate—to understand the full operation
Shadow and assist with opening and closing procedures
Learn how the team drives key results—trial conversion, membership sales, rebooks, productivity, and average ticket value
Support onboarding and training of new team members as you develop
Take on other tasks as assigned by the Scenter Manager
This Position Requires:
Customer service, retail, hospitality, or sales experience preferred
Comfort with sales conversations and membership goals
Confidence and empathy handling dogs of all sizes and temperaments
Ability to lift up to 70 pounds and stand for long periods, with or without reasonable accommodation
Strong organizational and time-management skills
Basic computer and point-of-sale comfort
A reliable means of getting to work
Willingness to work in a smoke-free environment

Skills and Abilities:

Warm, clear communication with dog parents and teammates
A people-first, sales-minded approach
Coachability and an eagerness to learn the business
Comfort with goals and basic business metrics
Ability to give and receive constructive feedback
High standards and attention to detail
Ready to Join—and Lead—the Pack?
If you love dogs, love people, and want to turn a front desk role into a management career, we’d love to meet you. Apply today and start your journey with Scenthound!

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.