Customer Advocate
disabled veteran solutionsOhio (OH)
About the role
Customer Advocate Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor. Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.
Position Details
Job Type: Full-time, remote
Schedule:
Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time)
Training: Comprehensive 7-week orientation with full training and ongoing support
Environment: 100% remote work opportunity
Requirements:
- Excellent active listening and problem-solving skills
- Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
- A genuine passion for improving the lives of others
- High school diploma or equivalent (Bachelor's degree preferred)
- Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
- Proficiency with various web-based platforms and tools
- Strong attention to detail and organizational skills
Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.
Preferred Experience
Experience in healthcare, insurance, social work, or mental health
Familiarity with medical terminology and health benefit plans
Proven success in remote customer facing role, especially in complex, high-volume environments
Why you'll love working with DVS:Competitive compensation and comprehensive benefits
Opportunities for professional growth and development
A supportive, inclusive, veteran-owned organization committed to excellence and service
If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you.
Apply today and join DVS, where your mission meets your purpose.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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