Records Associate

Position summary: The Records Associate is responsible for delivering exceptional customer service to our clients in Records services, including, but not limited to file and database maintenance, fulfilling client record requests and general records and office duties, as needed.

Job duties: (* denotes an "essential function")*Perform records services work according to established policies and procedures*Assess job requests, identify correct process needed to create and manage records files, and ensure appropriate completion throughout task lifecycle*Use established standards and formats to create new records files, conduct data entry into records management database, prepare records and records boxes for off-site storage, as necessary*Locate and retrieve records files, liaise with storage vendors when needed*Adhere to record and document retention policies, including following up on the proper return, collect, and refiling of records*Use customer service skills to maintain and enhance customer relationships, or otherwise complete records requests to client satisfaction*Demonstrate intermediate use of equipment/technology/software and hardware necessary to perform job functions*Utilize appropriate logs and/or tracking software for all assigned work*Prioritize workflow requests and meet contracted deadlines for accepting, completing, and delivering all work*Communicate with peers, supervisor or client on job or deadline issues Handle sensitive and/or confidential documents and information May perform Quality Assurance on work of others May train new staff members Interact with clients in person, over the phone or electronically Adhere to Williams Lea policies in addition to client site policies Use equipment and supplies in a cost-efficient manner Troubleshoot basic equipment problems Assist Office Services or peer teams in other service lines, as needed Complete other tasks and assignments as assigned by management Be able to lift up-to 50 lbs. on a regular basis, including but not limited to pushing carts of files and lifting boxes of files

Additional Information: The salary range for this role at the noted RRD location is $19.13-26.44 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.#WLNAT#LI-onsite All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veteransRRD is an Equal Opportunity Employer, including disability/veterans At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.