Dental Office Trainer

The Role: This is a high-impact leadership role, not a single-office management job. You'll be our go-to leader for office performance and continuity. You'll step in to run an office when a manager transitions out, stabilize offices that are underperforming, and train and certify new office managers and treatment coordinators on the Excel Dental way of operating. You'll work across all locations, rotating based on business need.

What You'll Do: Office Leadership & Coverage Serve as interim office manager during vacancies, leaves and transitions, keeping production, collections and patient experience on track Run the day-to-day office: morning huddles, schedule optimization, staffing and end-of-day reporting Keep schedules full and productive: manage hygiene recall, unscheduled treatment follow-up and same-day scheduling Hold teams accountable to daily and weekly performance goals Training & Development Onboard and train new office managers and treatment coordinators using our standardized training program Coach front office teams on case presentation, patient financing and treatment acceptance Audit offices for process compliance (scheduling, insurance verification, collections, reporting) and close gaps Document best practices and help improve training materials and SOPsPerformance Improvement Diagnose underperforming offices and put corrective action plans in place Work with Regional Managers to lift key metrics: production, collections, treatment acceptance, new patients and hygiene reappointment Report office performance and progress to leadership on a regular basis