Customer Service Advisor
Posted 2 days ago
premier truck groupDallas (TX)
Customer Service RepresentativesOther Support Activities for Road Transportation
SENIORITY
Junior
About the role
Service Advisor Customer Service RepresentativePremier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!Service Advisor Customer Service Representative Responsibilities:Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates.Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders.Open Repair Orders and close Repair Orders in times of customer/service overflow.Assist the Shop Supervisor(s) in the assignment of service technicians to specific service jobs.Monitor job progress and keep customer updated.Assist service technicians in identifying opportunities to Up-Sell.Report all customer complaints to the Service Manager and/or the Assistant Service Manager.Inspect each departing job for quality and cleanliness.Finalizes paperwork upon completion of work and at end of shift.Check all cash schedules daily.Assist Shop Supervisor daily.Promote good housekeeping and safe work practices.Perform all other duties as assigned.Service Advisor Customer Service Representative Requirements:Education - A high school diploma or GED is required.Experience - Minimum of 2 years' experience in Customer Service Relations and vehicle environmentReady to Join?Apply now to learn more about what Premier Truck Group has to offer!Premier Truck Group is an equal opportunity employer.
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