Representative Senior, BPS Client Service & Support

Job TitleProfessional individual contributor delivering high-quality outputs. Works with increasing independence and may guide junior colleagues. Solves difficult problems and contributes to process improvements. Communicates facts, policies and practices within job area. Experienced individual role encapsulating facilitating operational tasks that contribute to departmental outcomes, managing the implementation of systems, processes, or products to improve performance. Responsibilities include addressing complex issues with considerable independence, applying analysis and judgment to guide decisions. Regular communication with external contacts such as customers, vendors, and requiring information exchange. Operates with limited supervision, providing guidance and training to others while supporting broader team goals. This position typically requires a moderate-level of experience in a related field, supported by advanced education or specialized knowledge.