ServiceNow Administrator
$115,000 to $135,000
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Posted 32 days ago
SENIORITY
Lead
SALARY
$115,000 to $135,000
About the role
- Supports Service Now team to design and mature CMDB, ITSM, and other modules by organizing and applying updated policy and workflows.
- Drives development of business process into Service Now applications to create self service catalog improvements.
- Designs solutions within the ServiceNow environment for applications, forms, workflows, UI, Business Rules, ACLs, Catalog Items, and any other ServiceNow related configurations required to support client process improvements.
- Support designs for ServiceNOW data loads, transform maps, and XMLs.
- Develops and maintains process mapping, depicting processes and workflows across organizational boundaries.
- Translates requirements and develops fully functional features by working closely with the team lead and stakeholders.
- Works with process owners to document current processes and re-design those processes in custom ServiceNow workflows to be more efficient
- Develops and maintains ServiceNOW and JIRA dashboard(s) for performance reporting. Provides ongoing implementation, change management, and strategic communications and documentation support.
- Utilizes Agile methodologies for ServiceNOW development and maintain Dev-Test-Prod pipelines
- Master's Degree and 3 years of relevant experience; ORBachelor's Degree and 5 years of relevant experience; ORNo degree and 9 years of relevant experience
- Possesses at least one professional certification relevant to the technical service provided. Maintain a certification relevant to the product being deployed and/or maintained.
- Ability to obtain a U.S. government Security Clearance 5-10+ years of experience supporting Enterprise IT programs.
- Experience with Service Now modules preferred (ITSM, CMDB, etc.).Experience with federal policy a plus.
- About steampunk
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