Customer Support & Product Specialist (Part-Time, Hourly)

Posted 2 days ago

ignikSeattle (WA)

Customer Service Representatives Sporting Goods Retailers

SENIORITY

Junior

SALARY

$25/hour

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About the role

Part-Time Customer Support & Product Specialists Ignik Outdoors is looking for Part-Time Customer Support & Product Specialists to provide excellent support to our customers. We're hiring 2+ part-timers to ensure reliable coverage when teammates are out. These roles will work closely with teammates across departments and help improve our support systems by capturing and sharing customer feedback and product issues.

Openings: 2+ part-time roles

Reports to: VP of Brand & ProductFLSA status: Hourly / Non-ExemptTime commitment: Part-time, scheduled hours (1525 hours/week each)

Schedule: Set weekly shifts within MondayFriday, 8:00 AM4:00 PM PST; minimum 2 days/week; occasional weekend & coverage shifts available

Location: Seattle area. Flexible, in-person/semi-remote position, must be able to attend onboarding and days in our Seattle office (typically 34x/week)

Start date: ASAP (target mid-July)

Compensation: $22$25/hour (DOE)

Paid training: Provided during onboarding

Travel: Occasional travel/overnights for company events may be required (12 times per year)

Primary responsibilities:

Answer customer questions daily over email, chat, and phone to support and guide customers on their Ignik product journey
Troubleshoot product issues and provide clear, accurate guidance and next steps
Process returns/exchanges and ensure accurate and timely resolution
Coordinate with warehouse/logistics on order issues, replacements, and fulfillment questions
Maintain accurate ticket documentation and follow-up to closure
Capture and report recurring customer feedback, confusion points, and product issues (simple weekly/monthly summaries to support product and process improvements)
Light office support, including mail, receiving product samples, and shipping show supplies

Success looks like: fast, accurate resolutions; clear, friendly communication; clean ticket notes; and clear weekly trend callouts.

Requirements

Required qualifications:

High school diploma/GED or equivalent 2+ years of customer service experience (consumer products preferred)
Excellent communication skills (written and verbal); professional, helpful demeanor
Strong organization and follow-through; able to manage multiple priorities
Comfortable learning product details and working in cloud-based tools (support platforms, email, docs, chat)
Ability to work a reliable schedule and occasionally help cover teammate time off

Nice to have:

Passionate about outdoor/camping products and helping customers choose and use gear
Experience with a customer service platform (Gorgias, Zendesk, etc.) and/or Shopify
Some College/University studies
PerksPaid time off (includes WA Paid Sick Leave)
Paid Holidays
Quarterly paid "Adventure Hours" (pro-rated; use for skiing, hiking, climbing, volunteering outdoors, etc.)Ignik Gear stipend: up to $300/year + free & heavily discounted Ignik GearPro-deals access (outdoor industry discounts, where available)
Predictable scheduling: regular weekly schedule, minimal last-minute changes, easy shift swaps
Salary Description $22.00 - $25.00 per hour

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