Senior Account Manager, Betting & Gaming, North America

Join Our Team: Life at SEON At SEON, we strive to help online businesses reduce the cost, time and challenges faced due to fraud. Whether you are a global financial leader or a small eCommerce startup, our solution simplifies fraud management so you can focus on what matters: growing and scaling your company. The people of SEON encourage open communication, do not believe in hierarchy and are all for transparency. By joining our Fraud Fighting team, you will be encouraged to offer creative and or innovative ideas that can drive the company forward. This is THE place for you if you want to be part of a customer obsessed, resilient and humble company that puts innovation at the center of what we do. Our team is committed to fighting fraud on a daily basis, and as a result, we take great pride in offering our people fair compensation. Here are some further insights into our way of life: ESOP Employee stock ownership plan. Flexible hours Flexible work schedule that allows teammates to alter their workday. Enhanced parental leave Private health insurance Private health insurance including coverage for spouse and dependents. Hybrid working environment We encourage our colleagues to work from home a few days per week, and spend the rest of the time in the office collaborating with the SEON team. Employee assistance and mental health support Access to an employee assistance and mental health support platform. Lunch and breakfast Monthly company breakfast and weekly lunch allowance. Learning and development Access to a variety of opportunities for learning and development (including external L&D).Weekly language courses You can order business books to grow your knowledge and support your curiosity to learn more. We're driven by Trust & Transparency, Customer Obsession, Innovation, and Ownership. We keep our word, act with integrity, and learn from every experience. Customers guide us, and we deliver with empathy, urgency, and unity. We embrace bold ideas, never settle, and iterate for impact. Together, we take ownership and drive meaningful solutions."What keeps me coming to work is the knowledge that the work we do at SEON is making a real difference in the world. Every day, we're tackling complex challenges in fraud prevention, protecting businesses and their customers from financial threats. The sense of purpose and the dynamic, innovative team I get to work with inspire me to continue pushing the boundaries of what we can achieve together."Emily Light, Head of Implementation Open Positions At SEON, we empower our team to grow and succeed on impactful projects. If you're ready to elevate your career with a supportive, collaborative team, explore our open roles and find where your future can thrive with us! Senior Account Manager, Betting & Gaming, North America Location US - Remote Location Type Remote Department SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We've helped companies reduce fraud by 95% and achieve 32x ROI, and we're growing fast, thanks to our partnerships with some of the world's most ambitious digital brands like Revolut, Wise, and Bilt. We are looking for an Account Manager to cultivate and strengthen client relationships while driving business growth and achieving sales targets. As an Account Manager, you will be the key liaison between our clients and our company, responsible for building and nurturing strong relationships and for the commercial performance of your portfolio. Your role will involve understanding client needs, providing support, and ensuring exceptional customer satisfaction. You will proactively identify growth opportunities and collaborate with clients to develop customized solutions that drive mutual success. Additionally, you will work closely with cross-functional teams to ensure seamless coordination and delivery of our offerings. If you thrive in a client-focused environment, possess excellent communication skills, and are motivated by driving customer satisfaction and revenue growth, we invite you to join our team.

WHAT YOU'LL DO: Own a portfolio of client accounts against clear retention and growth targets, building account plans that set out how those targets will be met. Own the commercial relationship across the whole contract cycle, creating and closing expansion opportunities as they arise and carrying that momentum through to renewal. Drive commercial discussions with clients, promoting the value of our platform and identifying cross-sell and upsell opportunities across our product suite. Build strong customer relationships across the account, including with the senior stakeholders who own the budget and the decision to expand. Monitor client performance metrics, proactively identifying opportunities to improve fraud prevention strategies and to grow the account. Lead regular business reviews that evidence the value delivered and set the agenda for the next phase of the relationship. Orchestrate the moments that deepen a client's command of the product, bringing in the right internal resources and materials so their teams leverage the platform more fully over time. Act on customer concerns quickly, coordinating internally to resolve them and feeding root causes back into the business. Collaborate with cross-functional teams, such as customer success, sales, product, and engineering, to ensure seamless implementation and delivery of our solutions. Maintain accurate forecasts and account records in CRM, giving the business a reliable view of expansion and renewal pipeline across your portfolio. Stay updated on the digital fraud landscape, applying knowledge to enhance client