Collections Escalations Lead Team Coach & Compliance

Posted yesterday

glsllcTempe (AZ)

General and Operations ManagersTelemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

About the role

GLS is seeking a Call Center Team Manager to lead a collections team. The role focuses on managing programs, policies, and systems to minimize delinquency and losses, while hiring, training, and motivating staff to achieve business goals and comply with policies. The position emphasizes coaching, performance management, and collaboration with other departments to optimize workflows. A bachelor's degree and supervisory experience are preferred, with a schedule that may vary, including weekends.

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.