Director, Product Management – Salesforce

Own product outcomes and OKRs, define measurable outcomes, establish baselines, maintain a product scorecard, and manage trade-offs Set Salesforce product vision and strategy, develop roadmaps, and communicate sequencing and rationale Lead multi-team discovery using research, analytics, instrumentation, and stakeholder input Prioritize enterprise demand across competing needs using value, risk, effort, dependencies, and compliance criteria Translate strategy into outcomes, epics, and acceptance criteria Partner with engineering, architecture, security, risk, compliance, governance, and operations teams Define instrumentation and reporting for adoption, reliability, performance, quality, policy compliance, and time-to-value Mentor Associate Product Owners and Product Owners Establish product rituals and artifacts including roadmap reviews, quarterly planning inputs, decision logs, and release communications Define ownership and operating agreements, governance forums, and escalation paths Lead Salesforce strategy, roadmap, backlog priorities, adoption, and measurable outcomes for enterprise capabilities RequirementsSignificant product management experience owning strategy, roadmap, prioritization, delivery partnership, adoption, and measurable outcomes for complex products, platforms, service experiences, CRM capabilities, or operational systems 5+ years of hands-on experience leading Product Owners across multiple Salesforce platforms Demonstrated ability to define OKRs, instrument products, and manage outcomes such as adoption, value realization, reliability, quality, risk, and compliance Strong Salesforce product strategy fluency across platforms and complex domains Significant hands-on product experience with the Salesforce ecosystem Experience partnering with Salesforce architects, administrators, developers, and integration teams Excellent stakeholder leadership and ability to influence without authority Experience identifying, shaping, or delivering AI-enabled products, automation capabilities, and intelligent workflow experiences Working understanding of generative AI, case summarization, knowledge recommendations, intelligent routing, conversational experiences, automated assistance, decision support, and agentic workflows Exceptional strategic communication and storytelling skills Expert knowledge of Azure DevOps, including dashboards, reports, and queries Current FINRA Series 99 and/or Series 7 license, or ability and expectation to obtain required FINRA licensing within 12 months of employment Hands-on experience across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, Agentforce/Einstein, and Tableau/CRM Analytics Core CompetenciesDemonstrates expertise in product management with a focus on Salesforce strategy, roadmap development, and measurable outcomes. Proficient in defining OKRs, managing product adoption, and collaborating with cross-functional teams to drive product success. Highest-signal resume keywordsSalesforce Product Strategy Product Management Experience OKR Definition and Management Stakeholder Leadership Azure DevOps Expertise ATS Optimization KeywordsHard SkillsProduct Roadmap Development Outcome Measurement Salesforce Ecosystem Proficiency AI-Enabled Product Delivery Compliance Management Soft SkillsStrategic Communication Influencing Without Authority Mentoring Product Owners Certifications & QualificationsFINRA Series 99 FINRA Series 7 Industry KeywordsProduct Outcomes OKRs Governance Risk Management Stakeholder Engagement Tools & TechnologiesSales Cloud Service Cloud Experience Cloud Marketing Cloud Data Cloud Tableau/CRM Analytics#J-18808-Ljbffr