Body Shop CSR

Posted 8 days ago

prestige fordMount Dora (FL)

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Automotive Body, Paint, and Interior Repair and Maintenance

SENIORITY

Mid

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About the role

Administrative Support For Body Shop Director This administrative position provides primary administrative support for the Body Shop Director and department. Successful candidates must have excellent communication skills with a focus on customer satisfaction.

Job Responsibilities:

Screen and route written, electronic mail and telephone calls, both internal & external
Set appointments, open and manage repair orders, create invoices and close them
Create and manage files in our estimating system
Update customers throughout the repair process
Responsible for the Accounts Payables and Receivables for the department
Answer multiple phone lines in a courteous and professional manner
Greet customers as they enter the collision center
Data entry
Assist with other administrative duties as needed

Requirements:

Strong verbal and communication skills
Knowledge in MS Office Applications (Word, Excel, Outlook)
Attention to detail
Flexible hours
Excellent phone etiquette and customer service skills
Professional appearance a must
Friendly and courtesy disposition
Previous experience with estimating system and Reynolds & Reynolds, preferred
Experience in a dealership environment or Collision Center helpful but not mandatory

Competencies: Self-starter Provide exceptional customer service to both internal and external customers Effectively communicate and collaborate with fellow employees Ability to multi-task

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