Tier 3 Help Desk / IT PM / TAM

Posted 3 days ago

prestige staffingUnion (MO)

Computer User Support Specialists Computer Systems Design Services

SENIORITY

Senior

SALARY

$45,000 - $75,000 per year

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About the role

We are seeking an experienced Tier 3 Help Desk Specialist to help us provide exceptional customer service. As a Tier 3 Help Desk Specialist, your ability to troubleshoot non-documented problems and think outside of the box is of the utmost importance. Candidates that have recent experience working for an MSP are preferred. This is a remote position, but candidates must be located in the Saint Louis area. Tier 3 Help Desk ResponsibilitiesManaging technical projects and implementations Working with and mentoring junior technicians through more complex tickets Triaging ticket importance and escalation Ensuring that our clients have the best support experience on the planet Technical Things We'd Prefer You Have Experience WithMicrosoft Office 365 Microsoft Active Directory Microsoft Azure Microsoft SharePoint Microsoft Exchange Firewalls Switches Routers Network Cabling Networking fundamentals (DNS, DHCP, VLAN’s, etc)

Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance Schedule8-hour shift Monday to Friday Seniority levelMid-Senior level Employment typeFull-time Job functionProject Management and Information Technology IndustriesStaffing and Recruiting

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