Hybrid Banking Support & Solutions Specialist

Posted yesterday

empower fcuLiverpool (NY)

Customer Service Representatives Commercial Banking

SENIORITY

Junior

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About the role

Empower FCU seeks a Customer Service Specialist to respond to member inquiries via phone, email, and chat. You will resolve balances, transfers, and payments while promoting tailored banking products. The role emphasizes security, accuracy, and friendly service in a fast-paced environment. Hybrid position with five on-site days at our Syracuse, NY headquarters after a 90‑day onsite training period. Prior financial service experience is preferred; HS diploma or GED required.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.