Front Desk Receptionist

Join The Sev Laser Team!At Sev Laser, every client interaction matters. From the moment a client walks through our doors, our clinic teams create a welcoming, seamless, and elevated experience that builds lasting relationships and keeps clients coming back.We're looking for team members who are passionate about delivering exceptional service, supporting efficient clinic operations, and contributing to a collaborative, high-performing culture. At Sev, we value individuals who are motivated by goals, take pride in creating an outstanding client experience, and understand the importance of driving both client satisfaction and business success. If you thrive in a fast-paced environment, enjoy working as part of a results-oriented team, and are excited to grow your career, we'd love to hear from you!Join Our Team!Sev Laser has 70+ locations all over the country and currently expanding! With the partnership of our amazing team, we are able to expand all across the nation. With the fast growth of our company comes amazing career opportunities for our staff in leadership.Becoming A Team Member:Our Front Desk Receptionists are very passionate about the beauty industry as passion is contagious! We strive to make our clients look good and feel good about themselves, as well as feel welcomed and appreciated when in our offices. This wouldn't be possible without our amazing Front Desk Staff. If Beauty and Customer Relations are your passion, then this will be a great fit!Responsibilities:Client Experience & Front Desk OperationsWarmly greet every client entering and exiting the clinicManage check-in, check-out, and payment processesProvide accurate information about treatments, packages, retail, and promotionsAddress client questions professionally and courteouslyMaintain confidentiality and uphold Sev service standardsSales & Service Promotion:Actively promote services, memberships, and retail productsIdentify client needs and recommend appropriate treatments or upgradesSupport clinic sales goals through product knowledge and engagementMaintain up-to-date familiarity with pricing and promotionsScheduling & Administrative Support:Accurately book, modify, and cancel appointmentsAnswer phone calls with elevated phone etiquetteRespond to emails and voicemails promptlyUtilize booking and client-management systems efficientlySupport scheduling flow and operational updatesOffice & Treatment Room Support:Open and close clinic per Standard Operating ProceduresMaintain a clean, stocked, organized front desk and lobbyAssist with transitional cleaning of treatment rooms as neededMonitor inventory and notify management when supplies run lowTraining & Team Support:Participate in required service and sales trainingModel Sev service standards and professionalismSupport onboarding of new team membersContribute positively to team cultureSkills & Qualifications:Previous experience in a receptionist or customer service role is preferred.Strong sales skills with a proven track record of meeting or exceeding targets.Excellent communication and interpersonal skills.Ability to multitask and manage time effectively in a fast-paced environment.Proficiency in Zenoti scheduling software is preferred.A positive attitude and a passion for the beauty and wellness industry.Comfortable using computer systems and booking platformsReliable, punctual, and consistent attendanceAbility to work independentlyWeekend availability requiredWorking Conditions:Fast-paced, client-facing environmentStanding for extended periodsFrequent interaction with clients and team membersExposure to office equipment and cleaning suppliesScheduling Requirements:Must be available to work up to 4 days per week including weekendsMust be available to work from 9:30am-7:30pm each day.Benefits Summary:Sev offers a competitive total rewards package designed to support the health, well-being, and professional success of our full-time employees. Eligible employees may participate in a variety of benefit programs, including:Medical, Dental, and Vision InsuranceEmployer-paid Basic Life and AD&D InsuranceLife InsuranceEmployee Assistance Program (EAP)401(k) Retirement Savings PlanPaid Time Off (PTO) and Paid Sick Leave,Paid Holidays (for eligible positions)Employee Discounts on Sev services and productsProfessional development and career growth opportunitiesBenefit eligibility and plan details are governed by the applicable plan documents and Company policies and may be modified from time to time.Equal Opportunity EmployerSev Laser provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind based on race, color, religion, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under local, state, or federal law. This policy applies to all employment actions including recruiting, hiring, promotion, compensation, benefits, and training.