Spanish Bilingual Customer Service Representative Job in Chicago, IL | Robert Half

Responsibilities: Respond to incoming member calls in a courteous, compassionate, and detail-focused manner while resolving questions efficiently. Record detailed and accurate notes during each interaction and enter member information into internal systems with a high level of precision. Explain program guidelines, coverage details, policies, and follow-up actions so members clearly understand what to expect. Guide callers on documentation requirements and practical steps needed to complete requests or move cases forward. Process service-related updates and order entry tasks while maintaining data accuracy and timely follow-through. Use tools such as SharePoint, web-based member platforms, and Microsoft Office applications to manage information and support daily operations. Handle both inbound and outbound communication as needed to provide updates, clarify information, and complete service requests. Contribute to additional customer support activities and administrative tasks assigned by leadership in support of team goals.