Technical Account Manager (TAM)

Position: Technical Account Manager (TAM) / Solutions Engineer

Experience: 10+ Years

Start Date: Immediate

Position Overview: We are seeking an experienced Senior Technical Onboarding & Implementation Lead / Technical Account Manager (TAM) to lead enterprise customer onboarding, technical implementations, and complex deployment initiatives. The ideal candidate will have a strong background in post-sales technical delivery, enterprise implementations, customer engineering, and hands-on experience deploying or integrating AI/ML systems and applications. This role requires someone who can work closely with enterprise customers, engineering teams, DevOps, and security stakeholders to deliver successful implementations across on-premises, hybrid cloud, and multi-tenant SaaS environments.

Key Responsibilities: Lead end-to-end technical onboarding and implementation for enterprise customers, including technical discovery, scoping, architecture alignment, and deployment planning. Serve as the primary technical point of contact for customer engineering, DevOps, infrastructure, and security teams. Develop and manage implementation roadmaps, project milestones, timelines, and technical success metrics. Drive faster Time-to-Value (TTV) by ensuring smooth deployments, identifying technical blockers, and proactively managing implementation risks. Lead complex SaaS, on-premises, hybrid cloud, and enterprise infrastructure deployments. Work hands-on with AI/ML systems and applications, including their integration, configuration, and deployment. Collaborate with Sales, Engineering, Product, and Customer Support teams to ensure seamless customer handoffs and successful implementations. Develop reusable implementation playbooks, architecture documentation, onboarding runbooks, and technical best-practice guides. Manage customer expectations, communicate technical challenges, and provide regular implementation status updates. Gather customer feedback and collaborate with internal product and engineering teams to improve product adoption and customer experience. Required Qualifications & Technical Skills 10+ years of experience in customer-facing technical roles such as Technical Account Manager (TAM), Solutions Engineer, Technical Implementation Lead, Integration Engineer, or Customer Engineer. Hands-on experience building, integrating, deploying, or implementing AI/ML systems and AI-powered applications. Strong understanding of enterprise infrastructure, networking, security protocols, and enterprise access controls. Practical experience with Docker, Kubernetes, and containerized application deployments. Experience delivering complex enterprise implementations across on-premises, hybrid cloud, or multi-tenant SaaS environments. Strong understanding of cloud infrastructure, system integrations, deployment architectures, and enterprise environments. Experience working directly with enterprise customers, particularly in regulated industries. Strong project management, technical leadership, stakeholder management, and communication skills. Ability to translate complex technical requirements into practical implementation strategies.

Preferred Qualifications: Experience implementing AI/ML platforms or cybersecurity-related products. Experience supporting large enterprise customers in highly regulated environments. Red Hat Certified Specialist in OpenShift Administration. Experience creating standardized onboarding frameworks, deployment documentation, and implementation methodologies. Ability to manage multiple enterprise implementations simultaneously.