L2 IT Support Technician MSP Networking & M365
gxaNew York (NY)
About the role
A leading IT services provider in the United States is seeking a Level 2 Technician to provide advanced technical support. You will resolve escalated service requests while ensuring high customer satisfaction. The ideal candidate has 3–5 years of IT support experience, strong troubleshooting skills, and knowledge of Microsoft 365 and LAN/WAN networking. This role demands excellent communication, problem-solving abilities, and commitment to maintaining detailed documentation.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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