911 Operator
ut health east texasColmesneil (TX)
About the role
Job Description
Overview: Join our team as a full-time, EMS 911 Operator in Tyler, TX.
Why Join Us?
- Thrive in a People-First Environment and Make Healthcare BetterThrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
- Get to Know Your Team:
- UT Health East Texas EMS/AIR 1 has more than 50 ambulances, three active helicopters and one helicopter in reserve strategically located across the region and emergency teams provide rapid access to care.
Responsibilities:
Responsible for receiving request for ambulance service by telephone as per established medical protocols, policies, and procedures. Effectively communicates with internal and external customers.
Qualifications
Job Requirements:
- High School Diploma or General Education Degree (GED)
- Emergency Medical Dispatch (Paid Certification Training provided by UT Health) – must obtain within 60 days of hire.
- Type with reasonable accuracy.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, protocol and procedure manuals, ability to write routine reports and correspondence, and to speak effectively over the phone and to employees of the organization.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret a variety of instructions furnished in written, oral diagram or schedule form.
- Accurate and compliant use of MPDS EMD protocols after training received.
- Skills to apply EMD protocols over the telephone after receiving paid training.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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