Remote Customer Care Specialist I

Posted today

american systemsNew York (NY)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

About the role

AMERICAN SYSTEMS is seeking a remote Customer Service Representative to join our team. You will answer calls, manage emails, and support customers on patents, trademarks, publications, and data quality issues, using our knowledge base. The role requires at least one year of customer service experience, fluent English, and the ability to work with CRM and email platforms. A background check and Public Trust are part of the process; shifts run Mon-Fri 8:30 AM to 8:00 PM EST.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.