Senior Field Operations Supervisor

Posted 8 days ago

hotwire communicationsLos Angeles (CA)

First-Line Supervisors of Security Workers Security Systems Services (except Locksmiths)

SENIORITY

Senior

SALARY

$85,000 - $100,000 per year

Apply

About the role

Senior Field Operations Supervisor The Senior Field Operations Supervisor is responsible for ensuring that core service and/or security technicians are providing residential and/or security customers a quality installation and service experience, through proper training, supervision, QC, equipping in a productive process driven manner. Additionally, the Senior Field Operations Supervisor will provide direction and leadership to the team, while ensuring performance, safety and "White Glove" standards are maintained.

Responsibilities: Daily supervision of field service and/or alarm technicians to ensure on time, productive system installations and servicing. Find opportunities to improve efficiency, discuss get buy in and approval to institute with measurable. Performance management to KPI's and goals. Set up of and implementation of process, operation or technical field changes to achieve goals. Remote service and customer education on escalations from Inside Support tech to avoid truck rolls. Review tech routing and assignments to maximize efficiency and service. May review commercial sales of access control, surveillance and security systems prior to installation. Weekly reports of service and installation stats to help pinpoint areas for training, improvement etc. Handle technical customer escalations of service issues if field visit is necessary. Receive, review and send technicians payroll / timekeeping and on-call reports to GM by deadline. Receive and respond to internal customer needs for confirmation on COPS data confirmations. Give input on project planning and budgeting for upcoming large projects. Willing and able in emergency situations to jump in and do installation or service on all systems. Other duties as assigned.

Minimum Qualifications:

At least seven years of experience in Service, Installation and supervision of field personnel of core services. Experience with security systems strongly preferred.
High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
Ability to lead, team build and support field technicians doing installation and service of all systems
At least two years' experience with Hotwire core services and Access Control systems, Camera systems and IP communications
Must have active and clean, non-restrictive, state issued driver's license in State where hired.
Must be comfortable working on a ladder and all heights
Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

Benefits:

Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company MatchPaid Vacation, Sick Time, and Additional Holidays (including your Birthday!)Paid Volunteer TimePaid Parental Leave
Hotwire Service Discounts for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
Employee Referral Bonuses

Exclusive Entertainment Discounts/PerksThe expected base pay range for this position is $85,000 to $100,000 annually. Actual compensation will be determined based on experience, skills, and other job-related factors. Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.