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David Careers

IT Help Desk Support Specialist Job in Century City, CA | Robert Half

Posted 2 days ago

robert halfLos Angeles (CA)
Computer User Support SpecialistsComputer Facilities Management Services

SENIORITY

Mid

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About the role

Desktop Support Technician We are seeking a skilled and customer-focused Desktop Support Technician to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment.
Key Responsibilities: Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals. Diagnose and resolve complex hardware, software, operating system, and application issues. Install, configure, maintain, and upgrade workstations, software, and equipment. Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).Assist with onboarding and offboarding activities, including equipment deployment and account provisioning. Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems. Document incidents, resolutions, and procedures within the IT ticketing system. Escalate issues to appropriate teams when necessary and track resolution through completion. Maintain inventory of IT assets and assist with technology refresh initiatives. Support conference room technology, audio/video equipment, and meeting room setups. Participate in after-hours support, maintenance activities, and on-call rotations as required. Follow company security policies and assist with endpoint compliance initiatives.

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