Manager, Process Improvement & Operational Excellence-Salesforce SME (Remote)

Manager, Process Improvement And Operational Excellence The Manager, Process Improvement and Operational Excellence leads data-driven process optimization initiatives across Customer Experience, Marketing, Sales, and Agent Operations. This role partners closely with business, product, technology, analytics, and operational teams to identify gaps, streamline workflows, support Salesforce- and Genesys-enabled initiatives, and drive measurable improvements across cross-functional outreach, campaign, reporting, and platform processes. The ideal candidate brings strong systems expertise, analytical rigor, and the ability to execute in complex, integrated environments.

At least 7 years of health care operations, process improvement and/or lean management experience, or equivalent combination of relevant education and experience. At least 1 year of management/leadership experience. Experience with Medicare, Medicaid, and Marketplace plans. Understands key revenue levers and cost drivers of business processes. Understanding of critical success factors for the industry. Experience designing and delivering solutions related to operational improvement functions. Ability to work cross-collaboratively across a highly matrixed organization and establish and maintain effective relationships with internal and external stakeholders. Strong organizational and time-management skills ability to manage simultaneous projects and tasks to meet internal deadlines. Strong verbal and written communication skills.