Operations Analyst

Posted yesterday

icon consultants lpWestlake (OH)

Business Operations Specialists, All Other Temporary Help Services

SENIORITY

Mid

SALARY

$25 - $30.41/hr

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About the role

*NO THIRD-PARTY VENDORS*

Job Title: Operations Analyst ILocation: Westlake, OH 44145 End-Client: Large Oil & Gas Company Pay: $25 - $30.41/hr.

Benefits: Comprehensive benefits (401K, Health, Dental, and Vision) through Icon Consultants are available Job Type: 6 – month contract role

Position Overview: The team has an immediate need for contract support. While the role's current responsibilities are well-defined, the team is undergoing organizational changes that may shift certain duties in the coming weeks. The core objective remains the same: providing end-to-end support throughout the customer sales lifecycle and serving as a key liaison between sales, customers, and internal business functions.

Key Requirements: Experience Targeting candidates with 5+ years of relevant experience Ability to ramp up quickly with minimal training Strong multitasking and organizational skills Experience supporting multiple stakeholders simultaneously

Preferred Background:

Sales support, customer support, account coordination, or sales operations experience
Experience working in cross-functional environments
Strong attention to detail with documentation review and process management
Comfortable managing customer onboarding and ongoing account support

Role Responsibilities:

Sales Team Support
Support approximately 3-5 Sales Representatives
Primarily support the Inside Sales Team based in Westlake, OHMay occasionally support field/outside sales representatives
Customer Onboarding
Assist with onboarding new fleet customers
Gather and validate required documentation, including:
Banking informationACH forms
Discount and rebate documentation
Coordinate setup activities across multiple internal teams
Cross-Functional Coordination
Daily interaction with:
Credit Team
Accounting TeamThird-party card companies
Sales Representatives
Fleet customers
Contract & Documentation Management
Review agreements prepared by Sales Representatives
Validate accuracy of:

Dates Pricing schedules Contract details Manage waiver letters and customer confirmation documents Salesforce is used to store contract templates and attached documents Ongoing Customer Support Act as the primary point of contact after onboarding for: Transaction issues Pricing discrepancies Missing discounts/rebates General account support inquiries Customer Environment: The SSA supports two customer groups: Primary Customers Fleet companies and business accounts Customers with whom sales agreements are negotiated Secondary Customers Individual drivers utilizing fleet accounts May contact support for transactional or account-related issues Technology & Systems SalesforceStores customer information and agreements Contract templates attached within Salesforce Standard document templates used for agreements No DocuSign integration currently in use Business provides laptop to contingent worker Work Environment Team primarily located in Westlake, OH, onsite hybrid 60/40.Support is generally not dependent on time-zone alignment Will work closely with local sales staff and internal business partners Contract Information Current Need Immediate contract opening to support workload created by recent departure Future Opportunity Team is actively growing Additional SSA openings may arise as sales headcount expands Position should be presented as a long-term contract with potential future opportunities, but no formal contract-to-hire commitment currently exists

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