Customer Experience Specialist
novantaIrvine (CA)
About the role
Novanta is seeking a Customer Care Representative in Irvine, CA to be a primary contact for customers across email, phone, and portals. You will provide product, pricing, and service information, manage orders, and resolve issues with empathy and professionalism.
Join a cross-functional team with Sales, Operations, and Engineering to ensure accurate updates, timely deliveries, and high customer satisfaction. The role emphasizes strong communication and learning new systems quickly.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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