Optical Manager- Licensed

Job Responsibilities: Deliver an exceptional customer experience by providing outstanding service, overseeing appointment scheduling, answering incoming calls, and ensuring every customer interaction reflects Boscov's commitment to quality and care. Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, dispense eyewear, complete fittings and adjustments, and process customer orders from sale through delivery. Lead, coach, and develop store associates to achieve sales goals, deliver exceptional customer service, and maintain operational excellence. Oversee daily store operations, including scheduling, workflow, order management, inventory support, and ensuring timely communication with customers regarding order status. Process and verify third-party vision insurance benefits and claims while ensuring accuracy and compliance with company procedures. Maintain compliance with all company policies, state licensing requirements, HIPAA regulations, and confidentiality standards when handling patient information. Manage opening and closing procedures, cash handling, point-of-sale transactions, and daily financial reconciliation to ensure operational accuracy. Partner with the Director of Optical Services to drive business performance, address operational and maintenance needs, support associate development, and foster strong relationships with independent doctors and Boscov's store leadership. Maintain a clean, organized, and visually appealing optical department that supports an outstanding customer experience and reflects Boscov's brand standards.