Application Support Engineer
jconnect infotechConvent Station (NJ)
Application Support Engineer
Posted today
jconnect infotechConvent Station (NJ)
SENIORITY
Senior
About the role
Application Support Engineer - Payment SpecialistLocation: Morristown, New JerseyDuration: FulltimeJob Description:- 6-8+ years in application support, with 5+ years in the payment industry, specifically in credit/debit card processing, disputes, and fraud management.- Proficiency in troubleshooting applications built on Java,.NET, or Python.- Strong SQL/Oracle skills for querying transaction and dispute data.- Expertise in APIs, web services (REST/SOAP), and middleware (e.g., Kafka, RabbitMQ).- In-depth knowledge of payment protocols (e.g., ISO 8583, SWIFT) and EMV standards.- Comprehensive understanding of payment card lifecycle: authorization, clearing, settlement, and reconciliation.- Expertise in credit/debit card processing, including acquirer/issuer workflows and card network operations.- Experience with dispute resolution, chargeback processes, and card network regulations.- Familiarity with regulatory standards (e.g., PCI DSS, PSD2, GDPR).- Strong analytical, communication, and collaboration skills; ability to handle high-pressure scenarios.- Proficiency with ITSM tools (e.g., ServiceNow, Jira), monitoring platforms, and fraud analytics tools.- Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization (e.g., Docker, Kubernetes).- Knowledge of fintech innovations, mobile payments, or blockchain-based payment systems.- Scripting skills (e.g., Bash, PowerShell) for automation of dispute or fraud workflows.
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