Customer Success Manager, Amazon Leo
amazon kuiper commercial servicesSeattle (WA)
Customer Success Manager, Amazon Leo
Posted today
amazon kuiper commercial servicesSeattle (WA)
SENIORITY
Senior
About the role
Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.
Amazon Leo is seeking a Customer Success Manager to support North America consumer partnerships, helping operationalize sales channels to drive customer acquisition and revenue growth. In this role, you will serve as a key relationship point of contact for consumer partners, responsible for supporting a seamless launch experience, improving operational processes, and contributing to mutual business outcomes. The ideal candidate brings experience managing customer-facing partnerships in telecommunications or technology environments, with a demonstrated ability to collaborate across teams, deliver data-driven recommendations, and navigate ambiguity where problems and solutions may not yet be defined.
Key job responsibilitiesManage the day-to-day channel operations for Consumer Partnerships, serving as a primary point of contact with partner teams and senior customer contacts
Support the operationalization of the sales channel by improving processes, systems, playbooks, and reporting to support partner-driven customer acquisition
Drive day-to-day partner operations including performance tracking, escalation resolution, and continuous improvement of the partner experience
Collaborate with partners to develop data-driven plans that set clear goals, milestones, and success metrics aligned to customer growth and adoption targets
Identify and mitigate immediate partnership risks, making trade-offs between time and return, escalating appropriately and clearing blockers to maintain progress
Prepare clear and concise program updates, performance readouts, and status communications for management, translating partnership dynamics into actionable summaries
Support Weekly, Monthly, and Quarterly Business Reviews; measure and forecast attainment against goals utilizing dashboards and tools to derive well-vetted analysis
Improve project and process efficiency by optimizing cross-team processes, refining playbooks, and contributing to mechanisms that improve team efficacy and delivery
Collaborate effectively across Business Development, GTM, Product, Operations, and other teams, influencing internal and external stakeholders, project plans, and priorities to deliver for customers
Serve as a customer advocate internally - organizing, analyzing, and surfacing partner feedback in the correct channels to drive improvements to processes, tools, and products
Collaborate with customers to develop data-driven, long-term plans that drive adoption of growth-generating products and a positive customer experience
Provide recommendations to partners that drive return on investment (ROI)
Export Control RequirementDue to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
Basic Qualifications:
Experience with strong project management skills and the ability to thrive in a fast-paced environment
4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
Bachelor's degree in Engineering, Finance, Business, Economics or other related fields
Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience communicating results to senior leadership
Experience in developing and managing sales or channel programs
Preferred Qualifications:
Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
Master's degree in Engineering or Business Administration or a related field
Bachelor's degree or equivalent, or 6+ years of solving problems with technology in the Telecommunications industry experience
Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
Experience using data analytics to drive learning strategy and demonstrate business impact
Experience driving collaborative projects from conception to delivery, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Amazon is an equal opportunity employer and does not discriminate on t
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