Director of Strategic Account Management

Job Description Welcome to AMN Healthcare - Where Talent Meets Purpose Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you. At AMN Healthcare, we don't just offer jobs - we build careers that make a difference. Why AMN Healthcare? Because Excellence Is Our Standard:Named to Becker's Top 150 Places to Work in Healthcare - three years running.Consistently ranked among SIA's Largest Staffing Firms in America.Honored with Modern Healthcare's Innovators Award for driving change through innovation.Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006.Job Summary The Director, Strategic Account Management - Language Services leads a team of Strategic Account Managers responsible for managing and growing enterprise healthcare client relationships. This role blends strategic account leadership with hands-on execution, driving client performance, retention, contract renewals, and revenue expansion across complex accounts. The Director is accountable for strengthening client engagement, expanding share of wallet, and ensuring language services programs deliver measurable business value while meeting performance and growth targets. Key Responsibilities Client Strategy, Performance & GrowthOwn and grow strategic client relationships, ensuring high levels of client satisfaction, retention, and revenue expansionLead Quarterly Business Reviews (QBRs), presenting performance data, insights, and growth opportunities to executive stakeholdersDevelop and execute account growth strategies, including market penetration, share of wallet, and expansion of language services solutionsBuild relationships with C-suite and senior client leaders, navigating complex, ambiguous situations to drive outcomesServe as an escalation point for client issues, resolving challenges and identifying growth opportunitiesTeam Leadership & DevelopmentLead, coach, and develop a team of 4-5 Strategic Account Managers / Senior Strategic Account ManagersDrive performance through goal setting, KPI tracking, and structured development (IDPs, performance plans, coaching)Upskill team members from tactical account management to more strategic, consultative client engagementConduct regular 1:1s and team meetings focused on performance, development, and client outcomesExecution & OperationsBalance strategic leadership with hands-on execution in a fast-paced, high-volume environmentOversee account plans and ensure consistent execution against growth, retention, and performance targetsPartner with cross-functional teams (Sales Operations, Finance, Legal, Client Support, Field Services) to deliver solutions and resolve issuesManage pricing, contract renewals, rate adjustments, and margin considerations in partnership with internal stakeholdersEnsure accurate performance tracking, reporting, and financial alignment across accountsMarket Engagement & TravelTravel (30-50%) to meet with clients, support team members, and engage in customer-facing activities to drive growthParticipate in on-site client meetings, relationship building, and business development effortsEducation & Years of Experience Required QualificationsBachelor's degree or equivalent experience10+ years of professional experience in account management, client management, or sales6+ years of experience in a quota-carrying or revenue growth role managing enterprise or strategic accounts4+ years of experience leading and developing individual contributor account management or sales teamsExperience working in healthcare servicesExperience managing complex client relationships and executive stakeholders (VP/C-level)Proven ability to drive revenue retention, growth, and contract renewalsExperience leading client performance discussions using data (e.g., QBRs, business reviews)Ability to operate in a highly matrixed, fast-paced, and execution-focused environmentPreferred QualificationsExperience in language services or language accessExperience supporting hospital systems, healthcare providers, or enterprise healthcare clientsBackground in consultative sales or strategic account managementMaster's degree (MBA or related field)Experience with Salesforce, Workday, or enterprise CRM/financial systemsKey Skills & CompetenciesStrategic account management & revenue growthExecutive client relationship managementQuarterly business reviews (QBRs) & data-driven storytellingTeam leadership & performance coachingCross-functional collaboration & stakeholder managementFinancial acumen (pricing, margin, contract management)Ability to navigate ambiguity and complex client environmentsWork Environment / Physical RequirementsWork is performed in an office/home office environment.Team Members must have the ability to operate standard office equipment and keyboards.AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. Our Core Values • Respect • Passion • Continuous Improvement • Trust • Customer Focus • Innovation At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role. Pay Rate $99,500 - $124,000 Salary Final pay rate is dependent on experience, training, education, and location. This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information.