Customer Support Specialist

Get AI-powered advice on this job and more exclusive features. Location: Remote Hours: Monday-Friday 10pm-6am EST, Saturday and Sunday, 9:00am - 5:00pm EST (with flexibility for occasional peak hours) About Us: We're hiring! Arrae is a leading wellness brand specializing in 100% natural supplements to help everyday issues. As we continue to grow at an accelerated pace, we are seeking a passionate and dedicated Weekend Customer Support Specialist to join our team. In this role, you will be the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a seamless experience throughout the weekend. We pride ourselves on delivering top-notch customer service and fostering positive relationships with our customers. Responsibilities:* Handling incoming customer inquiries via phone, email, and chat * Providing accurate information about our products/services and assisting with product selection * Processing orders, returns, and exchanges in a timely manner * Resolving customer complaints and issues effectively and professionally * Updating customer accounts and maintaining accurate records * Collaborating with other departments to ensure customer satisfaction and resolve complex issues * Adhering to company policies and procedures at all timesQualifications:* Excellent communication skills, both verbal and written * Strong problem-solving and decision-making abilities * Ability to multitask and prioritize tasks in a fast-paced environment * Customer-focused mindset with a passion for delivering exceptional service * Previous experience in customer service or related field preferred * Proficiency in Google Suite and CRM softwareHow to Apply: Interested candidates should submit their resume, portfolio, and a brief cover letter outlining their relevant experience and why they would be a valuable addition to our team. Please send your application to careers@arrae.com with "WEEKEND CUSTOMER SUPPORT SPECIALIST" in the subject line. ARRAE, Inc. is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.Seniority level* Seniority levelEntry levelEmployment type* Employment typeFull-time * IndustriesWellness and Fitness ServicesReferrals increase your chances of interviewing at Arrae by 2xSign in to set job alerts for "Customer Support Specialist" roles.Remote Contact Center Member Service Representative II - (LA County or Surrounding Area)Los Angeles Metropolitan Area $21.50-$21.50 2 weeks agoAppointment Customer Representative | Work From HomeDisaster Relief Call Center RepresentativeWork at Home Customer Service Agent (Full-Time & Part-Time) (LA)Remote Insurance Customer Service Representative (Unlicensed)Remote Mortgage Customer Service RepresentativeSanta Monica, CA $24.00-$27.00 2 hours agoWAH Mortgage Customer Service RepresentativeContract Position: On-Call Benefits EnrollerCustomer Support Agent (Italian Speaking)On-Demand and Contingent Bilingual SpanishSenior Account Manager - Skeletal Conditions - Los AngelesWholesale Account Manager- Women's Apparel Private Label BrandAccount Manager - Business Management Family Office (47422)Manager of Account Management (Remote in US)West Hollywood, CA $110,000.00-$115,000.00 3 weeks agoPublic Relations Account Manager (Enterprise, Financial Services, Security)Los Angeles, CA $90,000.00-$105,000.00 2 weeks ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr