Call Center Agent -1

Call Center RepresentativeDivision/Department: AdministrationReports To: Call Center ManagerEssential Duties And ResponsibilitiesPrimary job duties will consist of transit dispatch, scheduling, general customer service and administration inquires.Responsible for answering all calls pursuant to company policy and routing calls to appropriate resources, as applicable.Responsible for professionally addressing customer inquiries and providing information and feedback in compliance with company policies.Required to research information using available resources to resolve all calls in compliance with company call volume standards.Must be able to effectively and respectively manage and resolve customer complaints as received and be able to identify and escalate issues of priority.Continuously provide customers with company product and service information and remain aware of product and service updates to provide the most accurate information to customer inquiries and requests.Responsible for entering new customer information into system after initial call interview and updating existing customer information as needed.Maintain working knowledge of processes, forms and applications to effectively answer and route calls to appropriate company resources and assist customer needs.Follow up customer calls when necessaryMust document all call information according to company standard operating procedureOther duties as assignedRequired QualificationsHigh School Diploma or its equivalentMust possess extensive knowledge of computer software including Microsoft Word and Excel.Required English language proficiency; bilingual proficiency is acceptableKnowledge of customer service principles and practicesKnowledge of call center operations and technologyProficient data entry and typing skillsKnowledge of administration and clerical processesDesired QualificationsStrong verbal and written communication skillsEffective listening skills.Problem solving and analysis capability.Strong attention to detail and organization.Motivated to be a team playerAbility to adapt and manage stress in a customer centered environment.Important InformationThis job operates in a call center office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.All positions are Safety Sensitive and require pre-employment drug testing; background checks; clean driving records and applicants must be able to work flexible shifts.SporTran is an Equal Opportunity Employer. SporTran provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SporTran complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.