Recovery Specialist

Posted yesterday

brick bodies fitness servicesLutherville Timonium (MD)

Exercise Trainers and Group Fitness Instructors Fitness and Recreational Sports Centers

SENIORITY

Mid

SALARY

$15.00 - $15.00 Hourly

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About the role

Recovery Specialist Salary Range $15.00 - $15.00 Hourly Position Type Part Time

Position Summary: You will be working in our brand-new Recovery Studio, introducing people to the benefits of Infrared Sauna, Cryo Therapy, and Compression Therapy. Must provide world-class customer service and a positive first impression while greeting people in-person and on the phone. Present Recovery benefits and membership options, sell memberships, book appointments, clean equipment between sessions, and maintain recovery equipment. Display knowledge in all recovery options including, but not limited to, Infrared Sauna, CryoLounge, and Compression. Key Relationships Develop and maintain excellent working relationships with:

All club Team Members
General Manager/Operations Manager/Member Experience Manager
Company vendors and contractors

Key Responsibilities:

Cleaning and maintaining all Recovery equipment and areas including, but not limited to, Infrared Saunas (room and unit), Cryo
Loungers and Compression Sleeves
Ensuring equipment is charged at all times
Processing agreements, scheduling sessions, and payment processing
Upkeep of chilled lavender towels and large sauna towels
Effective communication with team members
Maintaining inventory of all recovery supplies
Maintaining a Feng Shui environment
Making sure the cleanliness inspections are done 3x daily
All member and non-member inquiries are handled in line with our standard operating procedures
Learn all functions and benefits of recovery equipment and teach additional team members how to use and store the equipment
Maintain and keep all equipment in like new condition
Instructing and inspecting staff on cleaning and troubleshooting all equipment
Greeting members with a warm smile and by name
Greeting all guests with a warm smile and following the guest policy
Keeps informed of all policies, procedures, and programs
Answering phones with proper greetings and taking appropriate messages
Following the company's Telephone Inquiry procedure
Washing and handing out towels
Collecting balances on past-due accounts
Maintaining a tidy service desk
ValuesRole models the Brick Bodies Core ValuesLive the BrandBe Tenacious
Be a Team Player
LeadershipLeading the club in providing world-class customer service
Helping to establish and enforce club associate policies
Leading the efforts for new member recruitment
Aid, support, guidance, and training to build a strong team
Recognize and celebrate behavior aligned with our Core Values & Brand Standards (WHIM - World-Class, Humorous, Inspirational, and Memorable)

Qualifications

Skills/Experience:

Experience in health club operations and/or customer serviceCPR/ AED Certification (we will provide a certification course if needed)
Excellent communication and interpersonal relationship-building skills
Time management and prioritization; ability to establish the urgency of tasks and multi-task under pressure
Attention to detail
Pride in cleanliness of workspace and equipment

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Your notice period

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