Microsoft Cloud Managed Services Manager- Japanese Bilingual Preferred
$140,000 - $150,000 per year
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Posted today
SENIORITY
Lead
SALARY
$140,000 - $150,000 per year
About the role
- Managed Services Management (80%)
- Oversee daily managed-service operations across Microsoft Entra ID, Microsoft 365, and Intune.
- Serve as the primary point of contact for customers regarding service performance, incidents, and escalations.
- Coordinate Service Desk, engineering, security, and external vendor teams to ensure effective service delivery.
- Manage SLAs, KPIs, service reviews, incident management, and change management processes.
- Monitor service quality, security risks, and operational performance, ensuring timely issue resolution.
- Prepare monthly service reports and recommend process improvements.
- Identify opportunities for automation, operational efficiency, and continuous service improvement.
- Monitor resource utilization, service costs, and support coverage.
- Project Management (20%)
- Plan and manage IT projects from initiation through completion.
- Define project scope, deliverables, schedules, budgets, and resource requirements.
- Coordinate cross-functional project teams and monitor project progress.
- Communicate project updates, risks, and solutions to stakeholders.
- 5–8+ years of experience in IT Service Management, Managed Services, Cloud Operations, or related IT functions. 3+ years of experience in a Service Manager, Service Delivery Manager, or similar customer-facing leadership role.
- Working knowledge of
- Microsoft Entra ID, Microsoft 365, and Intune.
- Strong understanding of ITSM processes, including Incident, Problem, Change, and Service Level Management.
- Experience managing SLAs, KPIs, customer escalations, and service improvement initiatives.
- Experience coordinating multi-tier technical support teams (L1/L2/L3), security teams, and external vendors.
- Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or Zendesk.
- Strong communication, problem-solving, organizational, and stakeholder management skills.
- Bachelor's degree in IT, Computer Science, Business, or a related field, or equivalent professional experience.
- Experience with an MSP, IT consulting firm, or Systems Integrator.
- ITIL, Microsoft, or PMP certifications.
- Japanese language skills are a strong plus
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.