Customer Success Associate

Responsibilities: Support customer accounts and deliver a high-quality customer experience. Manage customer support requests and Jira tickets, including tracking progress, keeping information organized, and ensuring timely follow-up. Communicate directly with customers regarding open requests, questions, product updates, and next steps. Collaborate with Product and Development teams to coordinate customer requests and share relevant customer feedback. Become an expert in Prop Up and help customers effectively adopt and use the platform. Support and lead virtual trainings, refresher sessions, and product walkthroughs. Assist with customer onboarding, meeting preparation, follow-ups, and ongoing account initiatives. Help create and improve customer training resources, internal documentation, SOPs, and Customer Success processes. Identify recurring customer feedback and opportunities to improve the overall customer experience. Take on increasing customer ownership and responsibility as you grow in the role.

Qualifications: 1–3 years of experience in Customer Success, Customer Support, Account Management, Sales, SaaS, or another customer-facing role. Strong interest in growing a career in Customer Success. Excellent written and verbal communication skills. Comfortable leading customer meetings, trainings, and calls with large groups of users and stakeholders. Confident presenting information clearly and engaging with customers in a virtual setting. Highly organized with strong attention to detail and follow-through. Comfortable managing multiple priorities, customer requests, and support tickets at once. Strong problem-solving skills and a proactive, self-starting mindset. Comfortable working in a fast-paced, early-stage environment where processes are still evolving. Excited to help build and improve processes rather than simply follow an established playbook. Experience with Jira, Salesforce, Slack, or similar SaaS tools is a plus. Experience in multifamily real estate, property management, or Prop Tech is a plus. Why Join Prop Up? Join a rapidly growing, early-stage software company at an exciting point in its growth. Be part of a team helping bring a differentiated product to the Prop Tech and multifamily industry. Play an integral role in supporting our customers and helping shape the Customer Success organization as Prop Up continues to scale. Gain hands-on experience across SaaS Customer Success with a clear path to grow into a Customer Success Manager role. Have the opportunity to help build processes, resources, and systems that will influence how the team operates long term. Work closely with customers, Product, Development, and company leadership. Fully remote work environment. Competitive time off and benefits. Compensation The compensation range for this role is $55,000–$60,000, depending on experience.